Customer Care
Shipping & Delivery
United Kingdom
| Service | Timeframe | Cost |
|---|---|---|
| FedEx Standard | 2–5 business days | £8.00 |
| FedEx Express | Next business day (order before 1pm) | £12.00 |
Orders are processed and dispatched within 1–2 working days. You will receive tracking information by email once your order has been dispatched.
Europe
| Region | Timeframe | Cost |
|---|---|---|
| EU Countries | 3–7 business days | £14.00 |
All orders are dispatched from the United Kingdom via FedEx. Customs duties and import taxes may apply and are the responsibility of the recipient.
Rest of World
| Region | Timeframe | Cost |
|---|---|---|
| USA & Canada | 5–10 business days | £18.00 |
| Australia & New Zealand | 7–14 business days | £22.00 |
| Rest of World | 7–14 business days | £22.00 |
Delivery timeframes are estimates. We are not responsible for delays caused by customs clearance or local postal services.
A note on your order
Every Polistas piece is checked before it leaves us. If you have a question about your delivery, write to us at hello@polistas.com and we will sort it.
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